Support

How can we help?

Questions about the app, your account or connecting an AI app to Locul. Email us or use Contact support in the app, and a real person will get back to you.

01Get in touch

Email support

Write to [email protected]. A real person reads every message. Include your app version and what you see, and a screenshot if you can.

[email protected]

From the app

Click Contact support in the sidebar of the Locul app. Your app version and platform are attached for you, so we can help faster.

Get the app

02Help with AI apps and MCP

Desktop MCP server

Connect Claude Code, Claude Desktop, Codex, Cursor and OpenClaw to the Locul brain on your computer.

Desktop MCP guides

Cloud connector

Connect Claude, ChatGPT, Cursor and VS Code to your cloud brain at team-api.locul.ai/mcp, with OAuth sign-in.

Cloud connector docs

If a connector will not connect, check that you signed in with the same email you use in the Locul app and that your plan or trial is active. If it still fails, email us the app you are connecting from and the exact error message.

03Account, billing and data

  • Billing and plans. Manage or cancel your subscription from the Stripe billing portal, or email us. Plans are on the pricing page.
  • Your data. To get a copy of your information or delete your account and its cloud data, email [email protected] from your account email. See the privacy policy for what we hold and for how long.
  • Terms. The rules for using Locul are in the terms of service.
  • Teams. Want to see Locul for a team first? Book a demo.

04Report a security issue

Security reports

Found a vulnerability? Email the details to [email protected] with "Security" in the subject. Please give us a chance to fix it before sharing it publicly.

Report an issue